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Web Site Problems - Cookies

What you need to know about cookies

Some Web sites store information in a small text file, called a "cookie," on your hard disk.

Cookies contain information about you and your preferences. For example, if you inquire about a flight schedule at an airline's Web site, the site might create a cookie that contains your itinerary. Or it might only contain a record of which pages within the site you visited, to help the site customize the view for you the next time you visit.

Only the information that you provide, or the choices you make while visiting a Web site, can be stored in a cookie. For example, the site cannot determine your e-mail name unless you choose to type it. Allowing a Web site to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.

Internet Explorer is set up to allow the creation of cookies; however, you can specify that you be prompted before a site puts a cookie on your hard disk, so you can choose to allow or disallow the cookie; or you can prevent Internet Explorer from accepting any cookies.

You can specify different settings for different security zones. For example, you might want to allow Web sites to create cookies if they are in your Trusted sites or Local intranet zone, prompt you before creating cookies if they are in your Internet zone, and never allow cookies if they are in your Restricted sites zone.

Information on Cookies and your Browser settings

To find out which version of browser you are using:

Explorer - Go to the Help Menu and click on the About Internet Explorer and you will see which version you are using.

Netscape 4.7 & below - go to the Help Menu and click on About Communicator and this will show you at the top which version you are using.

Netscape 6 & above - go to the Help Menu and click on About Netscape and this will show you at the top which version you are using.

If you are having difficulty using our site then it could be your Browser settings need changing.

If you have 'Per Session' Cookies turned off you will not be able to add items to the shopping basket. This may be the case if you have chosen the highest security settings on your browser:

If using Internet Explorer 5.5 and below you can change your security settings by clicking on 'Tools' ; 'Internet Options' ; 'Security' ; 'Custom Level' and then go to Allow per-session cookies (not stored) and click on Enable.

If using Internet Explorer 6 and above you can change your security settings by clicking on 'Tools' ; 'Internet Options' ; 'Privacy' ; 'Advanced' and then 'Always allow Sessin Cookies'.

If using Netscape 4 you can change your security settings by clicking on 'Edit' ; 'Preferences' ; 'Advanced' ; then choose which option you want. In most cases "Accept all cookies" is the best choice.

If using Netscape 6 you can change your security settings by clicking on 'Edit' ; 'Preferences' ; 'Privacy & Security' ; 'Cookies' then click on 'Limit maximum lifetime of cookies to: current session.

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